AI Assistant mode: reply hints during a phone call
In AI Assistant mode the AI listens to your call and shows a tactic and a ready phrase on screen. It doesn't translate and doesn't speak for you.
Updated November 2, 20263 min read
AI Assistant is one of the two modes of AI Calls. It suits calls where you speak the language yourself but want a second opinion while you talk: a job interview, a negotiation, a doctor's appointment, a dispute with customer support.
AI Assistant or Translation
| AI Assistant | Translation | |
|---|---|---|
Languages | One Call language for both sides | My language and Their language |
What you see | Hints: a tactic and a ready phrase | The other person's speech and yours, translated |
Voice-over | None, you speak yourself | Optional for each direction |
Price per minute | Same as Translation with original audio both ways | Higher with each voice-over |
If you and the other person have no common language, choose Translation: see how AI Calls work.
How to start a call with AI Assistant
Open AI Calls on the Tools tab, enter the number and tap Call.
In the Call Mode sheet, choose AI Assistant.
Under Call language, pick the language the conversation will be in.
In Instruction for AI, describe what you need, or tap a preset card to fill it in.
Check Estimated call price and tap Call.
The mode is fixed for the whole call. To switch to Translation, end the call and call again.
Which presets there are
A preset fills in a ready instruction that you can edit before the call.
| Preset | What the AI helps with |
|---|---|
Job Interview | Short, confident answers to the interviewer's questions |
Business Deal | When to push, when to concede, how to anchor the terms |
Doctor Visit | Follow-up questions and plain explanations of medical terms |
Customer Support | Firm, polite phrases to get the issue solved or escalated |
Real Estate | Questions about the property, hidden costs and red flags |
Travel & Hotel | Check-in, rebooking, refunds and upgrades |
Your own instruction works too, for example "reply briefly, politely, and to the point" or "I'm returning a faulty laptop, the shop is refusing a refund".
What the hints look like
After the other person speaks, a Suggestion appears with two parts: a short tactic (what to do and why) and a ready phrase you can say word for word. You read it and decide what to say yourself.
If the other person quotes a price, a fact or a rule, the AI can check it on the internet and put the real figure into the ready phrase.
If the call looks like fraud (pressure to hurry, requests to transfer money or share personal data), the AI warns you and suggests ending the call.
To give the AI more context mid-call, type it in the Add context... field at the bottom of the screen.
Hints are written in the Call language. The AI doesn't speak into the call, and the other person doesn't hear it.
How much AI Assistant costs
AI Assistant is paid per minute like any AI Call, and the price depends on the number you call. It costs the same as Translation with original audio both ways, for example about 6 tokens a minute to a US number. All prices and how charging works are in AI Calls.
The hints are advice from an AI and can be wrong. Don't rely on them alone for medical, legal or financial decisions.
Contact support
Describe the problem and we will reply by email. Add the file name or job ID if you have one.