How to delete your VocaLingo account
Settings → Delete Account. You are signed out at once and the data is deleted. An App Store or Google Play subscription keeps billing until you cancel it.
Updated November 2, 20262 min read
Deleting your VocaLingo account doesn't cancel Premium. Apple, Google or the web payment system will keep charging you until you cancel the subscription yourself. Cancel it first, while you can still sign in.
What to do before deleting
Cancel Premium if you have it. On iPhone: Settings → your name → Subscriptions → VocaLingo. On Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → VocaLingo. If you paid on the website, tap the Balance card on the VocaLingo Settings tab to open subscription management. Premium paid with a Russian card through YooKassa doesn't renew by itself, so there is nothing to cancel. More: how to cancel a subscription and get a refund.
Save what you need: translated videos, voice-overs, texts from history. After deletion you can't open them.
Spend your tokens if you still need them. The balance is deleted with the account, and unused tokens aren't refunded.
How to delete the account in the app
Open the Settings tab and scroll to the very bottom.
Under Logout and Clear cache, tap Delete Account.
Read the "Delete Account?" dialog and confirm.
You are signed out on all devices right away and see "Account deleted".
What happens after deletion
| When | What happens |
|---|---|
Right away | You are signed out everywhere, and push notifications stop. A sign-in attempt shows that the account has been deleted. |
Data | The account and its data are deleted: profile, history of all tools, chats, files, voices, call history and token balance. They can't be restored. |
Signing up again | Later you can sign up with the same email. It will be a new, empty account. |
Payment, tax and anti-fraud records may be kept longer where the law requires it. Details are in the Privacy Policy.
How to delete the account without the app
If you no longer have the app or can't sign in, send a request on the account deletion page. Enter the email of the account and, if you like, a comment that helps find it. The request is processed after we check the account, usually within a few days.
If you deleted the account by mistake
Write to support as soon as you can through the support form or to info@vocalingo.app, from the email of the deleted account. Mention when you deleted it.
Frequently asked questions
Is logging out the same as deleting?
No. Logout only signs you out on this device. The account, history and tokens stay, and you can sign in again at any time.
Will I get my money back for Premium or tokens?
Not automatically. Refunds for App Store and Google Play purchases are requested from Apple or Google, see cancel a subscription and get a refund.
I already deleted the account, but the subscription is still active
Cancel it in the App Store or Google Play subscription settings, it doesn't depend on VocaLingo. If you paid on the website, write to support from the email of the deleted account.
Contact support
Describe the problem and we will reply by email. Add the file name or job ID if you have one.