How to contact VocaLingo support
Use the form in Settings → Support or at vocalingo.app/support, or email info@vocalingo.app. The reply comes to your email.
Updated November 2, 20262 min read
Support works through a form, there is no live chat. Before writing, try searching this help center: answers to common questions about payments, tokens and tools are here. You can also ask AI Chat how a feature works, it reads these articles.
How to write to support from the app
Open the Settings tab and tap Support. The Contact support screen opens.
Choose a Topic: Payment, Account, A tool does not work, Error in the app, or Something else.
Check Your email. The reply goes to this address.
In What happened, describe the problem. Add the tool name, the file name or the job ID if you have one.
Tap Send.
After sending you see "Request sent" and the line "Request number" with the number of your request. Keep it in case you need to write again. The app adds your platform, app version, system and device to the request by itself, so you don't need to look them up.
If you signed in with Apple and chose Hide My Email, enter your real email in the form. The form doesn't accept hidden Apple addresses, and our reply wouldn't reach you.
How to write from the website or by email
The same form is on the website at vocalingo.app/support. It works without an account, for example if you can't sign in.
You can also email info@vocalingo.app. Write from the address of your VocaLingo account, so we can find it.
What to write so we can help faster
What you did and what happened instead, in a few sentences.
The exact text of the error, copied word for word.
The tool and the approximate time.
For payments: where you paid (App Store, Google Play, website or Russian card) and the date.
The form takes text only, up to 6000 characters. If a screenshot would help, attach it when you reply to our email.
After you send the request
The reply comes by email to the address from the form. If it doesn't arrive, check spam and promotions. If you see "Too many requests. Try again later.", you've sent several requests in a short time: wait an hour, or reply to the email you already got instead of sending a new request.
Where to suggest an idea or see what's new
At the top of the Contact support screen there are three links to the website:
Find an answer in the help center opens these articles;
Suggest an idea or vote opens the ideas board, where you can propose a feature or vote for others;
What's new in the app opens the changelog.
Contact support
Describe the problem and we will reply by email. Add the file name or job ID if you have one.