Promo code won't activate: errors and fixes
A VocaLingo promo code is a friend's referral code. It works once, only in a full account under 30 days old, and not from the friend's device.
Updated November 2, 20263 min read
VocaLingo has no separate discount codes. The promo code field accepts the referral code of a friend or a partner. When it works, you get 50 tokens and the person who invited you gets 100, both right away.
Where to enter the code
Open the Settings tab and tap Free Tokens.
Find the "Have a promo code?" block and type the code.
Tap Activate.
If there's no "Have a promo code?" block, your account is older than 30 days or a code has already been activated in it. In both cases a new code can't be activated.
When a code works
You're signed in to a full account with email, Google or Apple. Guests can't activate codes.
The account is no more than 30 days old.
This is the first code for the account. Each account can activate only one code, ever.
It's someone else's code, and that person isn't someone you invited yourself.
You activate it from your own phone, not the friend's. A device can be used for one activation only, and this stays true even after the account is deleted.
The daily network limit isn't reached: up to 3 activations from one network per day.
Error messages and what to do
| Message in the app | What to do |
|---|---|
"Promo code not found" | Check the spelling: the code has letters, digits and dashes only. Ask the friend to copy the code again: they may have changed it. |
"To activate a promo code you need to sign in to a full account via email, Google or Apple first." | You're in guest mode. Sign in with email, Google or Apple and enter the code again. |
"You have already activated a promo code" | The account already has a code. A second one can't be added. |
"Promo codes can only be activated within the first 30 days" | The account is more than 30 days old. The code won't work in it. |
"You cannot activate your own code" | Use a code from another person. |
"You cannot activate a code from someone you already invited" | Codes can't be swapped in both directions. |
"Activation from this device is not possible" | The phone is the one of the person who invited you. Activate the code from your own device. |
"A promo code has already been activated from this device" | A code was already activated on this phone, possibly in another account. The limit can't be reset. |
"Too many promo codes have been activated from this network today. Try again tomorrow" | Wait until tomorrow, or connect to another network, for example mobile data instead of Wi-Fi. |
"Too many attempts. Wait a minute" | Wait a minute and tap Activate again. |
"Could not verify your device. Please try again in a few minutes." or "Security check temporarily unavailable. Please try again in a few minutes." | Check the connection, turn off a VPN or ad blocker if you use one, and try again in a few minutes. |
"This email domain is not allowed" | Temporary email addresses aren't accepted. Sign in with a regular email, Google or Apple. |
Frequently asked questions
My friend activated my code, but I didn't get tokens. Why?
The 100 tokens arrive at the moment of activation. Open Settings, Usage History: a successful activation shows as "Reward". If there's no such line, the friend's activation failed with one of the errors above. Ask them for a screenshot of the message.
Is there a promo code for a Premium discount?
No. VocaLingo has no discount codes for Premium or tokens. Free tokens are described in the referral program.
If you're sure everything is right
Write to support with the code, the exact error text or a screenshot, and the email of your account.
Contact support
Describe the problem and we will reply by email. Add the file name or job ID if you have one.