How to restore purchases in VocaLingo
Restore brings back Premium bought in the App Store or Google Play. Tokens and web purchases stay on your account and come back when you sign in.
Updated November 2, 20262 min read
You need it after switching to a new phone, reinstalling the app, or when Premium was bought in the store but the VocaLingo account doesn't show it.
What Restore brings back
Restore checks the subscriptions of the Apple ID or Google account signed in on this phone and attaches them to the VocaLingo account you're signed in to. It doesn't charge you.
| What you bought | How to get it back |
|---|---|
Premium in the App Store or Google Play | sign in to your account; if Premium is missing, tap Restore |
Token packs (any payment method) | sign in to the account you bought them on; Restore isn't needed, the balance is stored on the account |
Premium or tokens paid by card on the web | sign in to the same account on any device |
Premium paid through YooKassa | sign in to the same account; there is nothing to restore in a store |
How to restore Premium
Sign in to the VocaLingo account you paid from. Its email is shown at the top of the Settings tab.
Make sure the phone uses the same Apple ID (iPhone) or Google account in Google Play (Android) that you paid with.
On the Settings tab, tap Get Premium. The payment screen opens.
At the bottom of the screen, next to the Terms and Privacy links, tap Restore.
Wait a few seconds. If the subscription is found, the Get Premium block disappears and the balance updates.
The token purchase screen (Settings, Balance, Buy tokens) has the same Restore button.
On Android with the Russian app language and a Russian time zone, the YooKassa card payment opens first. To get to the store screen with Restore, tap "Оплатить через Google Play" (Pay via Google Play).
If Restore found nothing
The subscription was bought on another Apple ID or Google account. Switch to it in the phone's settings or in Google Play and tap Restore again.
The subscription has ended. A cancelled subscription works until the end of the paid period and then can't be restored. Check the subscription list in the App Store or Google Play.
You paid on the web or through YooKassa. Store Restore doesn't see these payments: sign in to the account you paid from.
The purchase is on another VocaLingo account, or the payment is still pending. See Purchased tokens or Premium not showing.
Using Premium on another platform
Premium and tokens belong to the VocaLingo account, so they work on iOS, Android and web.vocalingo.app once you sign in to it. Only the management stays with the store: a subscription from the App Store is cancelled in the App Store, one from Google Play in Google Play. See how to cancel Premium.
Contact support
Describe the problem and we will reply by email. Add the file name or job ID if you have one.