Login code didn't arrive: what to check

After you enter your email and tap Continue, the Verify Code screen opens with the line "We sent a code to" and your address. Check the causes below in order.

The email is in spam or another folder

This is the most common cause. Look in Spam, Junk, Promotions, Updates and other tabs of your mailbox, or search the whole mailbox. If you find the email in spam, mark it as not spam so the next codes arrive in the inbox.

The email address has a typo

Look at the address on the Verify Code screen. If there's a mistake, tap Try another method, go back and enter the address again.

The email is late

Sometimes delivery takes a few minutes. The Send code again button becomes active 60 seconds after the first send; until then you see a countdown. If you requested the code several times, use the one from the newest email.

Your mail service blocks the email

• Work and school mailboxes often filter automated emails. Try a personal address.

• A full mailbox can't receive new emails. Free up space and request the code again.

• Temporary and disposable email services aren't accepted. You'll see "This email domain is not allowed" right after entering the address. Use your regular email.

If the app shows an error

• "Wrong code". Check the digits and take the code from the newest email.

• "Too many attempts. Please try again later." Wait a few minutes before the next attempt.

• "This account has been deleted and cannot be used for 30 days after deletion". This email belongs to a deleted account, see how to delete your account.

Sign in without the code

On the sign-in screen you can tap Continue with Google on any platform, or Continue with Apple on iPhone. No code is needed.

When to contact support

If the code still doesn't arrive after 10 minutes and a resend, write through the support form on the website, it works without signing in. Or email info@vocalingo.app. Include the email you're trying to sign in with.