Usage History: see where your tokens went
Settings, then Balance, then Usage History lists every charge, purchase, reward and refund with the tool, status, date and number of tokens.
Updated November 2, 20262 min read
How to open Usage History
Open the Settings tab.
In the Balance card, tap Usage History.
The newest operations are at the top. The list loads 50 entries at a time; tap Load More at the bottom to see older ones.
What each entry shows
Every entry has a type, the tool or product it relates to (for example Chat, Text to Speech (ElevenLabs), Voice Changer), a status, the date and time, and the number of tokens. Added tokens are shown in green with a plus, spent tokens in red with a minus.
| Type | What it means |
|---|---|
Charge | Tokens spent on a tool, a chat message or a call |
Purchase | Tokens from a pack, and also the tokens of a Premium plan |
Subscription Grant | A record that Premium started or renewed. It shows 0 tokens: the plan's tokens come as a separate Purchase entry |
Reward | Tokens for a promo code, an invited friend, a store review or a task |
Refund | With a plus: tokens returned after a failed operation, such as voice cloning. With a minus: tokens removed because unused Premium tokens expired or the store refunded your payment |
Manual Operation | A change made by support |
What the statuses mean
Completed: the operation is final and the balance has changed.
Pending: the operation has started but is not final yet.
Failed: the operation did not go through, so the entry shows 0 tokens and your balance did not change. If the reason was a low balance, the entry says "You don't have enough tokens to perform this action. Please top up your balance."
Why some charges are missing or appear later
Many operations cost a fraction of a token: a chat message, a short transcription, a text translation, a few seconds in Tourist Translator. These fractions are not written to the history one by one. They add up, and an entry appears when they reach a whole token. So a chat session may show one Charge of 1 token after several messages.
Tools that charge after the result, such as Video Translation or Add Captions, add their entry only when the result is ready.
How to check a charge that looks too big
Find the entry by date and tool and compare the amount with the rates in Token prices for each tool. Most charges depend on length: seconds of video, minutes of audio, characters of translated text. If the amount still looks wrong, write to support and include the date, time and tool from the entry.
Frequently asked questions
Can I export Usage History?
No, there is no export in the app. You can scroll the full list on the Usage History screen.
My Premium tokens disappeared. Where is that in the history?
Look for a Refund entry with a minus at the end of your Premium period. That is how unused Premium tokens expire. See How tokens work.
Contact support
Describe the problem and we will reply by email. Add the file name or job ID if you have one.